Canada Taxpayers’ Ombudsperson Appointment Extended

From: Canada Revenue Agency

Ottawa, Ontario – September 16, 2025 – The Honourable François-Philippe Champagne, Minister of National Revenue, today announced a significant two-year extension for Taxpayers’ Ombudsperson Mr. François Boileau. This decision ensures his vital work continues until October 4, 2027, serving Canadian taxpayers effectively.

The Minister expressed his sincere gratitude for Mr. Boileau’s ongoing dedication and strong commitment to public service. He looks forward to their continued valuable collaboration, emphasizing the importance of this role for upholding fairness and accountability.

François Boileau’s Extended Term as Ombudsperson: A Commitment to Public Service

Mr. Boileau’s tenure, which originally commenced on October 5, 2020, now extends for an additional two years, solidifying his role. His comprehensive professional background uniquely equips him for this position, demonstrating a consistent dedication to public accountability.

The Ombudsperson’s Extensive Expertise and Background

Mr. Boileau brings a wealth of knowledge and experience to his extended term. He holds a Bachelor of Civil Law Degree from the University of Ottawa and a Bachelor’s degree in Political Science from the Université de Montréal. Prior to his current role, he served as the distinguished French Language Services Commissioner of Ontario.

Throughout his impressive 30-year career as a senior executive, Mr. Boileau has developed invaluable expertise across various domains. His focus on oversight, investigation, and governance has proven critical in his five years as Ombudsperson. He consistently demonstrates unwavering commitment to fairness, transparency, and accountability for all Canadian taxpayers.

Ensuring Taxpayer Service Rights: The Role of the OTO

The Office of the Taxpayers’ Ombudsperson (OTO) plays a critical role in reinforcing the Canada Revenue Agency’s (CRA) accountability and service to the Canadian public. The OTO diligently upholds the service rights of taxpayers, as clearly outlined in the comprehensive Taxpayer Bill of Rights.

Canadian taxpayers can turn to the OTO to review their complaints. The office meticulously examines these grievances, working to ensure fair and equitable resolutions for all individuals interacting with the CRA. For more detailed information on taxpayer rights, Read our immigration guide.

“I sincerely thank Mr. Boileau for his dedicated efforts over the past five years in improving service delivery to Canadians. His commitment to enhancing the taxpayer experience has made a meaningful impact, and I look forward to continuing our collaboration. The role of the Taxpayers’ Ombudsperson is vital to the Canada Revenue Agency and to Canadians. Our shared mission is to ensure that the best possible service is delivered to taxpayers.”

The Honourable François-Philippe Champagne, Minister of Finance and National Revenue

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“I extend my sincere thanks to Mr. Boileau for his unwavering dedication and leadership over the past five years. His efforts to strengthen the relationship between Canadians and the Canada Revenue Agency have led to real improvements in how services are delivered. The Office of the Taxpayers’ Ombudsperson plays a crucial role in promoting accountability and fairness, and I value our continued collaboration toward ensuring that all taxpayers receive the level of service they deserve.”

The Honourable Wayne Long, Secretary of State (Canada Revenue Agency and Financial Institutions)

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Key Facts About the Taxpayers’ Ombudsperson

  • Mr. François Boileau holds the distinction of being the third individual appointed as Canada’s Taxpayers’ Ombudsperson since the position’s establishment in 2008.
  • The Office of the Taxpayers’ Ombudsperson (OTO) critically examines and reviews complaints from taxpayers who believe the CRA has not respected their service rights.
  • Taxpayers are always encouraged to utilize the CRA’s internal redress mechanisms before escalating their concerns to the OTO.
  • Mr. Boileau’s term, which began on October 5, 2020, has received an extension for an additional two years, now concluding on October 4, 2027.

Associated Resources for Taxpayers

Frequently Asked Questions About the Taxpayers’ Ombudsperson

Why was the Taxpayers’ Ombudsperson’s term extended?
The Minister of National Revenue extended Mr. François Boileau’s term due to his demonstrated commitment to fairness, transparency, and accountability for Canadian taxpayers. His valuable work has significantly improved CRA service delivery and the taxpayer experience.
What is the main role of the Office of the Taxpayers’ Ombudsperson (OTO)?
The OTO’s primary role involves enhancing the Canada Revenue Agency’s accountability and public service. It actively upholds taxpayers’ service rights, as outlined in the Taxpayer Bill of Rights, and reviews complaints to ensure fair resolutions for all.
When does François Boileau’s extended term as Taxpayers’ Ombudsperson conclude?
Mr. François Boileau’s extended appointment as Taxpayers’ Ombudsperson is set to conclude on October 4, 2027. His original term began on October 5, 2020, making this a two-year extension of his dedicated service.
How can taxpayers resolve service issues with the CRA?
Taxpayers should first utilize the Canada Revenue Agency’s internal redress mechanisms to resolve service issues. If they do not achieve satisfaction through these channels, they can then approach the Office of the Taxpayers’ Ombudsperson for a thorough review of their complaint.

Connect with the CRA: Contacts and Social Media

For media inquiries regarding this announcement, please reach out to the following contacts:

Media Contacts

John Fragos
Press Secretary
Office of the Minister of Finance and National Revenue
john.fragos@fin.gc.ca

Media Relations
Canada Revenue Agency
613-948-8366
cra-arc.media@cra-arc.gc.ca

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